Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at order@slimspaonline.com. Please note that returns will need to be sent to the following address: 9300 NW 25th Street Ste 104 DORAL FL 33172

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@slimspaonline.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at order@slimspaonline.com.

RETURN AND REFUND POLICY

At SlimSpaOnline, we are committed to the satisfaction of our professional customers. We understand the importance of quality in pharmaceutical-grade products for spas and clinics.

Eligible Products for Return:
Unopened and unused products in their original packaging
Returns within 14 days of receipt
Defective or damaged products during shipping (no time limit)

NON-Eligible Products:
Opened or used products (for hygiene and safety reasons)
Sale or clearance items (except manufacturing defects)
Customized or private label products

Return Process:
Contact our team at order@slimspaonline.com or 1-305-599-9196, within the eligibility period
Provide your order number and reason for return
Wait for return authorization before shipping
Ship the product in its original packaging with all included materials

Refunds:
Refunds are processed within 5-7 business days after receiving the return
Refund will be applied to the original payment method
Original shipping costs are non-refundable (except in case of our error or defective product)
Customer is responsible for return shipping costs, except for defective products or shipping errors

Defective or Damaged Products:
Free replacement or full refund
We cover all shipping costs
Notify within 48 hours of receiving the product

Wholesale/B2B Orders:
Special terms may apply according to commercial agreement
Contact your account representative for assistance
Questions: Contact our support team at order@slimspaonline.com or 1-305-599-9196