Refund policy
RETURN AND REFUND POLICY
At SlimSpaOnline, we are committed to the satisfaction of our professional customers. We understand the importance of quality in pharmaceutical-grade products for spas and clinics.
Eligible Products for Return:
Unopened and unused products in their original packaging
Returns within 14 days of receipt
Defective or damaged products during shipping (no time limit)
NON-Eligible Products:
Opened or used products (for hygiene and safety reasons)
Sale or clearance items (except manufacturing defects)
Customized or private label products
Return Process:
Contact our team at order@slimspaonline.com or 1-305-599-9196, within the eligibility period
Provide your order number and reason for return
Wait for return authorization (RMA) before shipping
Ship the product in its original packaging with all included materials
Refunds:
Refunds are processed within 5-7 business days after receiving the return
Refund will be applied to the original payment method
Original shipping costs are non-refundable (except in case of our error or defective product)
Customer is responsible for return shipping costs, except for defective products or shipping errors
Defective or Damaged Products:
Free replacement or full refund
We cover all shipping costs
Notify within 48 hours of receiving the product
Wholesale/B2B Orders:
Special terms may apply according to commercial agreement
Contact your account representative for assistance
Questions: Contact our support team at order@slimspaonline.com or 1-305-599-9196