Refund policy
Return & Refund Policy
At SlimSpa, we stand behind the professional products we supply to estheticians, spas and clinics. This is our one return policy, and it applies to every order placed on slimspaonline.com.
14-Day Returns on Unopened Products
- Unopened, unused products in their original sealed packaging may be returned within 14 days of delivery.
- Opened or used products cannot be returned, for hygiene and safety reasons.
Items That Cannot Be Returned
- Opened or used products
- Sale and clearance items (except manufacturing defects)
- Private label and customized products
- Gift cards
Damaged, Defective or Wrong Items
Please inspect your order on arrival. If a product arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will send a free replacement or issue a full refund, and we cover all shipping costs.
How to Start a Return
- Contact us at order@slimspaonline.com, call 1-800-404-6888, or message us on WhatsApp at 1-561-849-5962 within the 14-day window, with your order number and the reason for the return.
- Wait for our return authorization before shipping. Items sent back without authorization cannot be accepted.
- Ship the product in its original packaging, with all included materials, to: SlimSpa, 9300 NW 25th Street, Suite 104, Doral, FL 33172.
Shipping Costs
The customer is responsible for return shipping costs, and original shipping charges are non-refundable. If the return is due to our error or a defective product, we cover all shipping.
Refunds
Once we receive and inspect your return, we will let you know whether it is approved. Approved refunds are processed within 5โ7 business days to your original payment method. Your bank or card issuer may take additional time to post the refund.
Exchanges
The fastest way to get a different item is to return the original (if eligible) and place a new order.
Wholesale / B2B Accounts
Special terms may apply under a separate commercial agreement. Contact your account representative for details.
Questions?
Contact us at order@slimspaonline.com, call 1-800-404-6888, or WhatsApp 1-561-849-5962.